Deleting your data

If you wrote to a business that uses WaBizBox

• Your chats with a business are that business’s: it decides what is kept, and it asks us to erase them (Privacy Policy, section 2). Ask the business first.
• If you write to us at info@akasoft.io, we pass your request to the business and tell you we have.
• When the business asks us in writing, we erase within 10 working days your chats with it, with their messages, calls, form answers and files, your contact record with its labels, notes and consent records, and the team’s notes about you (DPA, section 7). Backups keep a copy for up to 30 days, and a restore does not bring it back.
• Where a business has connected its Instagram account, a message you unsend there loses its words and its file in WaBizBox as soon as Meta tells us. The chat then shows only that a message was unsent.
• We do not keep your profile picture or your stories: only a link to a story you replied to or mentioned the business in.
• We cannot delete what is outside WaBizBox: the copy in your own app, or Meta’s, such as the business’s inbox at Meta.

If you connected a Facebook Page or an Instagram account

• When you log in with Facebook to connect a Page or an Instagram account to WaBizBox, Meta gives us an access token for it. We keep the token encrypted, with your business portfolio’s id at Meta, the Page’s or account’s id and name (and an account’s @username), and who on your team connected it. We do not see your Facebook password, and we do not ask Meta for your profile.
• A login you start and do not finish is deleted within two hours, with any token it held.
• To stop WaBizBox using a Page or an account, an admin opens Settings, then the Page or account, then Connection, and chooses Disconnect. Its messages stop coming in, and its access token is deleted once no other Page or account connected with the same login uses it. Its chats stay in WaBizBox until your business has them erased or closes its account.
• If you remove WaBizBox in your business settings at Meta (Integrations, then Connected apps), its token stops working, but WaBizBox keeps it until the Page or account is disconnected. Disconnect it in WaBizBox too.
• If you removed WaBizBox at Facebook and asked for your data to be deleted, write to us at info@akasoft.io: Facebook does not pass that request on to us.
• To have your own WaBizBox sign-in deleted, ask your admin to deactivate it, then write to us. We delete it, or remove your name and email from it where your business’s records still need it, within 15 working days (Privacy Policy, section 9).

If your business uses WaBizBox

• To have one customer erased, an admin writes to info@akasoft.io with a reference of your own and the customer’s WhatsApp number or, for a customer of a Facebook Page or an Instagram account, their contact’s ref: the eight digits in the address of their page in Contacts. Please do not send their name, @username or messages. We erase them within 10 working days and confirm it in writing (DPA, section 7).
• An erased customer of a Facebook Page or an Instagram account is not read back from Meta later: we keep only a one-way code of who they were on that Page or account, never their id.
• To have everything deleted, close your account (Terms, section 15). You then have 30 days to export your data, and we delete it within the following 30 days. Each connected Page and Instagram account is disconnected first, and its token deleted (Privacy Policy, section 9).
• Some records stay after that: invoices, records of the documents you accepted, the erasure and opt-out records, which hold internal ids only, and usage counts (DPA, section 12).

Anyone else

If you booked a demo or emailed us, sections 9 and 12 of the Privacy Policy say how to have your data deleted.

How to reach us

Write to info@akasoft.io. We answer within 15 working days, and may first ask you to confirm who you are.

AKACORP GLOBAL TECH LLC, Yakkasaroy district, Bobur MFY, Abdulla Qahhor ko’chasi, 56, 56A-uy, Tashkent 100015, Uzbekistan.